Distinguished Traveller Terms & Conditions
Distinguished Traveller, which is a trading name of Distinguished (UK) Ltd which is a company registered in England and Wales with company number 8239505.
All aspects of the booking process and the booking and delivery of the holiday are based upon the following terms and conditions.
These terms and conditions set out the terms on which Distinguished Traveller Limited (“Distinguished Traveller”, “we”, “us” or “our”) provides travel arrangements through our website (www.distinguishedtraveller.com), as well as over the telephone and via electronic communications, known collectively, the “Services”).
We will notify you of any material changes to these Terms and Conditions either using the usual method of communication we use to contact you or using a notice on our website or app. For the avoidance of doubt, this does not apply to confirmed bookings.
Distinguished Traveller arranges holidays and tours, including but not limited to flights, hotels, cruises, transfers, excursions on foot, by car, coach, train, taxi boat and air for the purpose of creating a holiday or tour itinerary. We also use the services of local experts and guides to supply part or all of the holiday or tour. For the purposes of these terms, all services of what constitutes a booking shall be referred to as “suppliers”.
These definitions apply unless the context of the Agreement requires a different interpretation:
Each of the paragraphs of these Terms and Conditions operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
2.1 Your booking and your contract is with Distinguished Traveller. Your booking may also be subject to the terms and conditions of the suppliers, a copy of which is available from us upon request.
2.2 The lead name on the booking will be the person responsible for the booking and payment of the full price (the “lead name”). The lead name shall also be responsible for making any amendment and cancellation requests, and the payment of any charges in relation to such requests, in accordance with these Terms and Conditions. The Lead name also confirms that the details provided for all other parties to the booking are full and accurate, that those other parties agree to be bound by these Terms and Conditions and that the Lead name has the authority to accept and does accept these Terms and Conditions on behalf of all persons in the booking.
2.3 A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. You acknowledge that by booking with us, you will be under an obligation to pay for the holiday booked by you.
2.4 In order for you to participate in a holiday sold by us, you must make a booking. This is done by paying the required amount of deposit. It is your responsibility to ensure that the booking and the holiday are suitable for your requirements and capacity (including your physical and medical state and any disability from which you may be impeded), in every respect.
2.5 Provided that a place on the holiday booked is available and we are satisfied that there is no good reason to refuse the booking, we will confirm the booking in writing. At that point, and not before, the Booking is confirmed and a contract is then made for the provision of the holiday.
3.1 When you receive documentation for your holiday, please ensure you check that all personal details are correct and in the event that the holiday involves travelling abroad, that they match the names and dates of birth on the passport(s). If this is not the case, please contact us within 24 hours otherwise charges may apply.
3.2 You must keep the contact details we hold for you up-to-date so that we, relevant government officials, or the suppliers can contact you if necessary about your holiday.
3.3 If you have a medical condition which may affect your booking, please let us know before confirming a booking so we can help you to ascertain if the holiday is suitable for you.
3.4 The booking proposal allows you to check and amend any errors before submitting your booking for a holiday. Please take the time to read and check your proposal and booking confirmation – which are the definitive article of what you are being asked to pay for and should include all aspects of the holiday. It is your responsibility to ensure that all the details on the booking proposal and confirmation are correct. If we do not hear from you within 24 hours we shall assume that you accept all the details as set out in the booking proposal and confirmation and that you agree to abide by these terms and conditions.
3.5 You must pay the monies due for the holiday within the timeframe specified on your booking confirmation. Failure to pay the balance by the due date, may result in your booking being cancelled, or you incurring additional costs.
3.6 Where the elements comprising a holiday within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, your attention is drawn to the obligation on yourself, the customer:-
3.7 You agree to abide by any reasonable directions (especially any given on account of health and safety), given by our representatives, or those of the suppliers in the course of the holiday.
3.8 You agree to behave in a reasonable and responsible manner and, in particular that you will do nothing which might endanger the health and safety of yourselves and/or any person involved in any aspect of the holiday or which might result in personal injury to any person or loss of or damage to property belonging to ourselves, the suppliers, representatives or other clients.
3.9 You agree that it is your responsibility to carry any necessary valid passport or visa, necessary for the holiday and, in any event even for domestic tours, always to carry some official means of photographic identification, such as a valid driving licence.
3.10 You agree to inform us of any special requests at the time of booking. We will advise the relevant supplier of such requests but cannot guarantee that they will be met. Furthermore, we have no liability to you if such requirements are not met.
4.1 If you collect points through any of the airline frequent flyer clubs and wish to accrue points on your trip, please let us know so that we can chose an appropriate airfare where points can be awarded. Please provide your frequent flyer number prior to booking and we will ensure that these are recorded against your flight reservation.
4.2 If you wish to use your points to purchase upgrades to your airline seats, you must let us know your intention prior to making your booking, so we can ensure a flexible/upgradable ticket. Once you have confirmed your booking with us, you will be able to upgrade your seat(s) with the airline through your frequent flyer programme.
4.3 If you wish to use your points to purchase flights then you will have to make these arrangements directly with the airline as we are not able to access fares in this way. If you do chose to do this, please provide the flight details to us so we can ensure the ground arrangements dovetail with your flights. Please note that if you book directly with the airline, you will not be covered under our ATOL licence. See clause 6. ATOL cover below.
5.1 Please note, the information and prices shown on our website, in our flyers and/or quotations may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website, brochures, quotations and prices at the time of publishing or when they are sent to you, regrettably errors and price fluctuations do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
5.2 We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an amended invoice reflecting any changes made. After an invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge is included within these amounts.
5.3 If the increase would be 2% or less of the holiday price shown on your invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level.
5.4 We will do our very best to hold the price of your booking. If the increase is more than 10% of the holiday price and we feel a supplementary payment is justified and necessary to fulfil your booking, you will be notified in writing and supplied a supplementary invoice. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you a fee of £100 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
5.5 The price you are given will be correct at that time, based on current prices and exchange rates. Prices are not guaranteed and not confirmed until the point of full payment. Upon payment being received in full, your holiday price will not change, unless you make amendments to it.
5.6 To comply with The Payment Services Directive 2 (PSD2), we will no longer levy a fee when we take credit card payments however, surcharging of corporate and overseas cards will still be permissible therefore a fee of 2% (3% on American Express) will continue to be applied to corporate and overseas credit card payments.
6.1 All monies paid over by you, under or in contemplation of a contract for a relevant package, are held in trust and controlled in the United Kingdom by the Travel Trust Association (membership no. Q3121) until the contract has been fully performed, or any sum of money paid in respect of the contract has been repaid to you, or has been forfeited on cancellation.
6.2 We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number T7547). When you buy an ATOL protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you).
6.3 We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
6.4 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under.
6.5 In addition we recommend you pay part of the holiday by credit card or Visa debit card. If you pay more than £100 each by credit card, it does give you some important protection under section 75 of the Consumer Credit Act 1974. If things go wrong for whatever reason the credit card company shares legal responsibility. This means you also have a claim against the credit card company for any losses. It should also mean you can claim for airline failure against the credit card company. You can refer disputes to the Financial Ombudsman if the credit card company disputes your claim.
7. Travel information and advice
7.1 Please note that we can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates.
7.2 Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
7.3 It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, your GP should also be aware of the latest vaccination requirements. You must ensure you are in compliance with any other immigration requirements, before you travel. Should any additional requirements be imposed by the supplier, we will notify you.
7.4 Neither we, nor the suppliers, accept any responsibility if you cannot travel or participate in an activity because you have not complied with any passport, visa or immigration requirements. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. We do offer to check-in for you, but the ultimate responsibility with this lies with you.
7.5 For up-to-date travel advice from the UK government, visit:
We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
8.1 Insurance for medical emergency, including repatriation in any such event, is not included in the cost of the holiday.
8.2 It is a condition of booking that all travellers be covered by comprehensive travel insurance and do not travel against medical advice. You should organise travel insurance immediately after booking so as to be covered in case of the ill health of yourself, a close relative or your travelling companion(s). If you do not wish to take out our recommended insurance we must be provided with details of your comparable or greater cover and policy by, at the latest, one month prior to departure.
8.3 You must purchase specialist travel insurance policy available which includes specific cover for pandemics such as Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
9.1 For up-to-date travel information from the UK government, visit: https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors
9.2 Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.
9.3 If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
9.4 You are required to read and accept our Acknowledgment of Risk document, issued to you with your booking proposal, which hereby forms part of your contract with us.
9.5 Cancellation in case of FCDO advice – the following clauses are in addition to our standard cancellation terms and charges:
9.6 Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our usual cancellation charges as shown in clause 10 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
9.7 Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 10 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
9.8 Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
i. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
ii. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions and any name change fees applicable;
iii. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
9.9 Your holiday experience during a pandemic – You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.
10.1 As the arrangements which make up your holiday are planned many months in advance, it sometimes becomes necessary or preferable to make changes to your itinerary. If we or the suppliers have to make alterations to your itinerary, travel, or holiday arrangement, we reserve the right to do so.
10.2 Most changes are minor changes; however, occasionally we have to notify customers of a “significant change” that we must make to a holiday. A significant change is a change made before the start of the holiday which, taking account of the information given to us at the time of booking and which we can reasonably be expected to know, we can reasonably expect to have a major effect on your purchased holiday.
10.3 Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away*, a change of accommodation area for the whole or a major part of the time you are away, a change of UK outward departure time or overall length of time you are away of 24 or more hours, or a change of UK departure airport to one which is more inconvenient for you (except as between Gatwick and Heathrow). *Please note: A change affecting a stay in a hotel or facility during a holiday where the hotel or facility itself is not the focus of the holiday, does not constitute a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible.
10.4 Where a change is a minor change, we will, if practical, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change to an element or elements of your itinerary.
10.5 Where a change is a significant change, we will notify you as soon as possible and may offer you an alternative solution, a partial refund, or the opportunity to delay, or cancel your booking. A major change would involve a fundamental element no longer being available, such as a fly-cruise holiday where the cruise is cancelled and no alternative is available.
10.6 If there is time to do so before departure, (for significant changes) we will offer you the choice of the following options:-
(a) accepting the suggested alternative arrangements. This will allow you to continue with your holiday over the planned dates. This may include the offer of a partial refund, limited to the value of the difference in service being offered.
(b) delaying the holiday to a later date, when the full services of the itinerary shall be available.
(c) accepting an alternative holiday from us, of a similar standard to that originally booked, if available. Please note: Due to the original and individual nature of our holidays it frequently may not be possible to offer you a comparable holiday to that originally booked.
(d) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
10.7 For the avoidance of doubt, in the event that only one element of a holiday is cancelled or significantly changed (save for cases of travel supplier insolvency), this will not entitle you to a refund for the element that has not been cancelled or changed although we will use our best efforts to get a refund from the supplier on your behalf and offer an alternative solution to any gap in your itinerary, which may or may not involve an additional cost to you.
10.8 Although it is rare for us to do so, occasionally we may need to cancel a confirmed holiday. We reserve the right to do so at any time. In such cases, you may be offered alternatives, as described above, under “significant change”.
11.1 If you wish to make a change to your booking after we have issued our booking confirmation, please contact us. We do not have a legal obligation to make such changes but we will, at our sole discretion, try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability and the terms and conditions of our suppliers.
11.2 Any request for a change to a confirmed booking must be made by the lead name on the booking and we may require this to be confirmed to us by email.
11.3 If you wish to cancel or make a change to your purchased holiday, then we may, at our sole discretion, use reasonable endeavours to assist to liaise with the suppliers to arrange cancellation or make the required change. We give no guarantee that any such attempts will be successful. The supplier may charge a cancellation or amendment fee (as shown in their terms and conditions), which may be as much as 100% of the cost of the travel arrangements.
11.4 If we agree to make a change, we reserve the right to apply a per person administration charge (the amount of which will be notified to you at the time of making your request) for the making of your required change plus any cost we incur in making the change (including, without limitation, charges which are imposed on us by the suppliers for making the change). This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the holiday (e.g. a flight) may incur a 100% cancellation charge.
11.5 If any person on a holiday is prevented from travelling, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the holiday, subject to both persons accepting joint and several liabilities for full payment of the holiday price and the charges as detailed in the booking confirmation. There may be administration and revised documentation fees as well as transfer charges which we will inform you of as soon as possible after the transfer request is made.
12.1 When we supply services, which include any services supplied by a third party, we do not give any warranty or guarantee as to their quality, fitness for purpose or otherwise but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying those services.
12.2 We shall have no liability to you for any loss, damage, costs or expenses or other claims for compensation arising from any instructions supplied by you which are incomplete, incorrect, illegible, out of sequence or in the wrong order or form, or arising from your late arrival, non-arrival or any other fault of yours.
12.3 Except in respect of death or personal injury caused by the negligence of ourselves, or as expressly provided in these Terms, we shall not be liable to you by reason of any innocent representation or any implied warranty, condition or other term, or any duty at common law, for any loss of profit, opportunity or any indirect, special or consequential loss, damage, costs, expenses or other claims (however caused) which arise out of or in connection with the provision of any holiday (including any delay or failure to provide it), so however that, the entire liability of ourselves under or in connection with the holiday contract shall be limited in maximum to the amount of the payments for the provision of the aspects of the itinerary or holiday in question.
12.4 We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control including (but not limited to) acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving our employees), or acts of local or central Government or of any other competent authorities.
12.5 We are not responsible for any act or omission of yours which results in death, personal injury or loss of, or damage to property of any other client.
12.6 No refunds will be made in relation to the return part or any other unused element of your itinerary.
13.1 In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.
13.2 Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure such notice to contain details of the circumstances giving rise to it.
13.3 Neither party shall have any liability to the other in respect of the termination of this agreement as a result of force majeure, except in relation to liabilities accrued before the occurrence of the force majeure.
14.1 Any cancellation by you of a booking, or a passenger, for any reason, must be made in writing to us (by email), which will be acknowledged by us. Any such notice of cancellation must be given by the lead name on the booking.
14.2 With the exception of “significant changes” to your itinerary and you opting for a refund, the booking deposit is non refundable.
14.3 We reserve the right to charge an administration fee for cancellations initiated by you. You do not have a right to cancel your booking without charge.
14.4 We may incur costs in cancelling confirmed bookings. For example, the arrangements we enter into with our suppliers may be non-refundable, or only refundable in part. Accordingly, even if you cancel your booking in advance of travel, we may still have liabilities to pay the suppliers and these costs will be passed on to yourselves as part of your cancellation fees.
14.5 If the cancellation fees due from the suppliers exceed the amount of monies paid as deposit, we will seek the balances to be paid or will negotiate on your behalf with any of the other parties to minimise amounts due.
15.1 We will hold any personal data you supply us with on our database in accordance with the General Data Protection Regulation 2018. We may use your email address to contact you with holiday suggestions which may interest you. You may opt out of this at any time.
15.2 We may need to share some of your information (full name, date of birth, mobility and dietary restrictions) with third parties (including airlines, tour operators, cruise companies, see further below) to arrange and provide your holiday and comfort. This may mean we pass your details to third parties outside the EU, where less stringent data protection controls may be in place. We may also be required to disclose your data to regulatory bodies or public authorities such as customs or immigration, in order to monitor / enforce compliance with applicable rules. In some cases we are required to provide third party suppliers such as but not limited to, airlines, with passenger mobile phone number and email contact details for them to inform the passenger of operational difficulties and/or changes.
15.3 You agree that any written comments you make about the holiday and/or our services, and/or that of the suppliers may be published by ourselves for the purpose of future publicity via our website and/or social media channels. You will not be easily identifiable from the information publicised. If you do not wish your comments to be used, please notify us in writing.
In this Agreement, unless the context requires a different interpretation:
16.1 References to the singular include the plural;
16.2 The headings in this document are for reference only
16.3 References to a numbered rule are a reference to the rule bearing the corresponding number in this agreement.
16.4 If we fail to comply with these Terms and Conditions, we will be responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.
Any notice to be served on either of the parties by the other shall be sent by first class post or pre-paid recorded delivery or email and shall be deemed to have been received by the addressee within 72 hours of posting or if by email upon receipt of acknowledgement.
This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, this does not rely on any representation, warranty or other term not forming part of this agreement, including by reference.
19. Dispute resolution
In the event of a dispute arising out of or in connection with this Agreement, the parties undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
This Contract shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.