Terms & Conditions
Distinguished Traveller, which is a trading name of Distinguished (UK) Ltd which is a company registered in England and Wales with company number 8239505. Registered Office: 13 Rosemary House, Lanwades Business Park, Kentford CB8 7PN. Distinguished Traveller (DT) arranges holidays and tours including but not limited to flights, transfers, excursions by coach, train, taxi boat and air for the purpose of creating a holiday or tour. We also use the services of local hotels, services and guides to supply part or all of the holiday or tour. For the purposes of this document – they are all referred to as ‘Travel Providers’.
All aspects of the booking process and the booking and delivery of the holiday are based upon the following terms and conditions.
These terms and conditions set out the terms on which Distinguished Traveller Limited (“Distinguished Traveller”, “we”, “us” or “our”) provides travel arrangements through our website (www.distinguishedtraveller.com), as well as over the telephone, known collectively, the “Services”).
Where the tour comprises a holiday, within the meaning of the Package Travel Regulations 1992, your attention is drawn to the obligation on yourself, the customer:-
Each of the paragraphs of these Terms and Conditions operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We will notify you of any material changes to these Terms and Conditions either using the usual method of communication we use to contact you or using a notice on our website or app. For the avoidance of doubt, this does not apply to confirmed bookings.
These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by English law.
Your booking and your contract is with Distinguished Traveller (Distinguished UK Ltd). Your booking may also be subject to the terms and conditions of the Travel Providers, a copy of which is available from us upon request.
1.1 The lead name on the booking will be the person responsible for the booking and payment of the full price (the “lead name”). The lead name shall also be responsible for making any amendment and cancellation requests, and the payment of any charges in relation to such requests, in accordance with these Terms and Conditions. The Lead name also confirms that the details provided for all other parties to the booking are full and accurate, that those other parties agree to be bound by these Terms and Conditions and that the Lead name has the authority to accept and does accept these Terms and Conditions on behalf of all persons in the booking.
1.2 A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. You acknowledge that by booking with us, you will be under an obligation to pay for the Holiday booked by you.
These definitions apply unless the context of the Agreement requires a different interpretation:
1.3 When you receive documentation for your Holiday, please ensure you check that all personal details are correct and in the event that the Holiday involves travelling abroad, that they match the names and ages on the passport(s). If this is not the case, please contact DT within 24 hours otherwise charges may apply.
1.4 You must keep the contact details we hold for you up-to-date so that either we or the Travel Provider can contact you if necessary about your Holiday.
1.5 If you have a medical condition which may affect your booking, please let us know before confirming a booking so we can find out if the Holiday is suitable.
1.6 The booking conformation allows you to check and amend any errors before submitting your booking for a holiday. Please take the time to read and check your booking confirmation – which is the definitive article of what you are being asked to pay for and should include all aspects of the holiday. It is your responsibility to ensure that all the details on the booking summary are correct. If we do not hear from you within 24 hours we shall assume that you accept all the details as set out in the booking summary and that you agree to abide by these terms and conditions.
If you collect points through any of the airline frequent flyer clubs and wish to accrue points on your trip, please let us know so that we can chose an appropriate airfare where points can be awarded. Please provide your frequent flyer number on the booking form and we will ensure that these are recorded against your flight reservation. If you wish to use your points to purchase flights then you will have to make these arrangements directly with the airline as we are not able to access fares in this way. If you do chose to do this, please provide the flight details to us so we can ensure the ground arrangements dovetail with your flights. Please note that if you book directly with the airline, you will not be covered under DT’s ATOL certificate. See 15. ATOL cover below.
Please note that we can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
3.1 The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, your GP should also be aware of the latest vaccination requirements. You must ensure you are in compliance with any other immigration requirements, before you travel. Neither we, nor the Travel Providers, accept any responsibility if you cannot travel or participate in an activity because you have not complied with any passport, visa or immigration requirements. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. We do offer to check-in for you, but the ultimate responsibility with this lies with you.
4.1 In order for you to participate in a holiday or tour sold by us, you must make a booking. This is done by paying a deposit of 25% of the total advertised price. It is your responsibility to ensure that the booking and the holiday or tour are suitable for your requirements and capacity (including your physical and medical state and any disability from which you may suffer), in every respect.
4.2 Provided that a place on the holiday or tour booked is available and DT is satisfied that there is no good reason to refuse the booking, DT will confirm the booking in writing. You must then pay the balance of the advertised holiday or tour price within 12 weeks of date of travel. At that point, and not before, the Booking is complete and a contract is then made for the provision of the holiday tour.
If, for whatever reason, a booking is cancelled by you, DT will not make a refund of the booking payment made by you – we reserve the right to charge an administration fee.
5.1 You do not have a right to cancel your booking without charge. Nevertheless, if you, or a member of your party, wish to cancel your booking, you must give us written notice by email. Any such notice of cancellation must be given by the lead name on the booking.
5.2 We may incur costs in cancelling confirmed bookings. For example, the arrangements we enter into with our Travel Providers may be non-refundable. Accordingly, even if you cancel your booking in advance of travel, we may still have liabilities to pay the Travel Providers. In these circumstances, where you cancel your booking with us, you will be charged a cancellation fee per person which reflects the losses and costs which we incur (or have incurred) in cancelling the booking. We also reserve the right to charge an additional per person administration charge which we will inform you of before processing the cancellation. If you have already made a payment to us, we will deduct these charges from the payment already made to us before returning the balance to you or, where that payment is not sufficient to meet our liability, you agree to pay us the additional sum.
5.3 As the arrangements which make up your holiday are planned many months in advance, from time to time we may need to make a change to your purchased holiday. We reserve the right to do so at any time. Most changes are minor changes; however, occasionally we have to notify customers of a “significant change” that we must make to a holiday. A significant change is a change made before the start of the holiday which, taking account of the information given to us at the time of booking and which we can reasonably be expected to know, we can reasonably expect to have a major effect on your purchased holiday.
5.4 Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away*, a change of accommodation area for the whole or a major part of the time you are away, a change of UK outward departure time or overall length of time you are away of 24 or more hours, or a change of UK departure airport to one which is more inconvenient for you (except as between Gatwick and Heathrow). *Please note: A change affecting a stay in a hotel or facility during a tour where the hotel or facility itself is not the focus of the tour, does not constitute a significant change. If we have to make a significant change or cancel, we will tell you as soon as possible.
If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Please note: Due to the original and individual nature of our holidays it frequently may not be possible to offer you a comparable holiday to that originally booked.
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
5.5 Any cancellation by you of a booking must be made in writing to DT. The booking deposit is not repayable and there could be cancellation fees due from the Travel Providers. If these exceed the amount of monies paid as deposit, we will seek the balances to be paid or will negotiate on your behalf with any of the other parties to minimise amounts due.
If you wish to cancel or make a change to your purchased holiday, then DT may, at its sole discretion, use reasonable endeavours to assist to liaise with the Travel Providers to arrange cancellation or make the required change. Distinguished Traveller gives no guarantee that any such attempts will be successful. The Travel Provider may charge a cancellation or amendment fee (as shown in their terms and conditions), which may be as much as 100% of the cost of the travel arrangements.
5.6 Although it is rare for us to do so, occasionally we may need to cancel a confirmed holiday. We reserve the right to do so at any time.
5.7 For the avoidance of doubt, in the event that only one element of a holiday is cancelled or significantly changed (save for cases of Travel supplier insolvency), this will not entitle you to a refund for the element that has not been cancelled or changed although we will use our best efforts to get a refund from the Travel Providers on your behalf.
5.8 If we have to make minor alterations to your itinerary travel or holiday arrangement, we reserve the right to do so.
5.9 Where a change is a minor change, we will, if practical, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined here.
6.1 If you wish to make a change to your booking after we have issued our booking confirmation, please contact us. We do not have a legal obligation to make such changes but we will, at our sole discretion, try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability and the terms and conditions of our Travel Providers.
6.2 Any request for a change to a confirmed booking must be made by the lead name on the booking and we may require this to be confirmed to us by email.
6.3 If we agree to make a change, we reserve the right to apply a per person administration charge (the amount of which will be notified to you at the time of making your request) for the making of your required change plus any cost we incur in making the change (including, without limitation, charges which are imposed on us by the Travel Providers for making the change). This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the holiday (e.g. a flight) may incur a 100% cancellation charge.
6.4 If any person on a holiday is prevented from travelling, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the holiday, subject to both persons accepting joint and several liabilities for full payment of the holiday price and the charges as detailed in the booking confirmation. There may be administration and revised documentation fees as well as transfer charges which we will inform you of as soon as possible after the transfer request is made.
6.5 We must be given reasonable notice of a transfer request, which is considered to be at least 14 days prior to the departure date.
7.1 If after departure we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our best to make suitable alternative arrangements. If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if the arrangements we agreed to provide included flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can.
7.2 No refunds will be made in relation to the return part or any other unused part of a ticket.
8.1 You agree that you may be photographed in the course of the holiday or tour for the purpose of DT’s future publicity and that any written comments you make about the holiday or tour or DT may be published by DT.
8.2 You agree to abide by any reasonable directions (especially any given on account of health and safety), given by DT’s representatives in the course of the Tour.
8.3 You agree to behave in a reasonable and responsible manner and, in particular that you will do nothing which might endanger the health and safety of any person involved in the Tour or which might result in personal injury to any person or loss of or damage to property belonging to DT, its representatives or other Clients.
8.4 You agree that it is your responsibility to carry any necessary valid passport or visa, necessary for the Tour and, in any event even for domestic tours, always to carry some official means of photographic identification, such as a valid driving licence.
8.5 You agree to inform us of any special requests at the time of booking. We will advise the relevant supplier of such requests but cannot guarantee that they will be met. Furthermore, DT has no liability to you if such requirements are not met.
9.1 When DT supplies ancillary services, which include any services supplied by a third party, DT does not give any warranty or guarantee as to their quality, fitness for purpose or otherwise but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying those services to DT.
9.2 DT shall have no liability to you for any loss, damage, costs or expenses or other claims for compensation arising from any instructions supplied by you which are incomplete, incorrect, illegible, out of sequence or in the wrong order or form, or arising from your late arrival, non-arrival or any other fault of yours.
9.3 Except in respect of death or personal injury caused by the negligence of DT, or as expressly provided in these Terms, DT shall not be liable to you by reason of any innocent representation or any implied warranty, condition or other term, or any duty at common law, for any loss of profit, opportunity or any indirect, special or consequential loss, damage, costs, expenses or other claims (however caused) which arise out of or in connection with the provision of any transfer or tour (including any delay or failure to provide it), so however that, the entire liability of DT under or in connection with the tour contract shall be limited in maximum to the amount of the payments for the provision of the transfer or tour in question.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including (but not limited to) acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving our employees), or acts of local or central Government or of any other competent authorities.
9.4 DT is not responsible for any act or omission of yours which results in death, personal injury or loss of, or damage to property of any other client.
10.1 Insurance for medical emergency, including repatriation in any such event, is not included in the cost of the Tour.
10.2 It is a condition of booking that all travellers be covered by comprehensive travel insurance and do not travel against medical advice. You should organise travel insurance immediately after booking so as to be covered in case of the ill health of yourself, a close relative or your travelling companion/s. If you do not wish to take out our recommended insurance we must be provided with details of your comparable or greater cover and policy by, at the latest, one month prior to departure.
11.1 DT shall not be liable for any breach of its obligations resulting from causes beyond its reasonable control including fire, natural disaster, war or military hostilities and strikes of employees. It does not include merely inclement weather conditions.
11.2 Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure such notice to contain details of the circumstances giving rise to it.
11.3 Neither party shall have any liability to the other in respect of the termination of this agreement as a result of force majeure, except in relation to liabilities accrued before the occurrence of the force majeure.
11.4 Where you have to cancel a Booking as a result of force majeure, your place may be offered to another person who would then pay you for your ticket.
Any notice to be served on either of the parties by the other shall be sent by first class post or pre-paid recorded delivery or email and shall be deemed to have been received by the addressee within 72 hours of posting or if by email upon receipt of acknowledgement.
This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, this does not rely on any representation, warranty or other term not forming part of this agreement, including by reference.
In the event of a dispute arising out of or in connection with this Agreement, the parties undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
This Contract shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.
14.1 We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an amended invoice reflecting any changes made. After an invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge is included within these amounts.
14.2 If the increase would be 2% or less of the holiday price shown on your invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level.
14.3 We will do our very best to hold the price of your booking. If the increase is more than 10% of the holiday price and we feel a supplementary payment is justified and necessary to fulfil your booking, you will be notified in writing and supplied a supplementary invoice. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you a fee of £100 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).
14.4 The price you are given will be correct at that time, based on current prices and exchange rates. Prices are not guaranteed and not confirmed until the point of full payment. Upon payment being received in full, your holiday price will not change, unless you make amendments to it.
We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number T7547). When you buy an ATOL protected flight-inclusive holiday* from us, you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you).
15.1 We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
15.2 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under
15.3 In addition we recommend you pay part of the holiday by credit card or Visa debit card. If you pay more than £100 each by credit card, it does give you some important protection under section 75 of the Consumer Credit Act 1974. If things go wrong for whatever reason the credit card company shares legal responsibility. This means you also have a claim against the credit card company for any losses. It should also mean you can claim for airline failure against the credit card company. You can refer disputes to the Financial Ombudsman if the credit card company disputes your claim.
16.1 We will hold any personal data you supply us with (such as full name, address and date of birth) on our database in accordance with the Data Protection Act 1998. We may need to share this information with third parties (including airlines, see further below) to arrange and provide your holiday. This may mean we pass your details to third parties outside the EU, where less stringent data protection controls may be in place. We may also be required to disclose your data to regulatory bodies or public authorities such as customs or immigration, in order to monitor / enforce compliance with applicable rules. In some cases we are required to provide airlines with passenger mobile phone number and email contact details for the airline to inform the passenger of operational difficulties
Please note, the information and prices shown on our website, in our flyers and/or quotations may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website, brochures, quotations and prices at the time of publishing or when they are sent to you, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
In this Agreement, unless the context requires a different interpretation:
11.1 References to the singular include the plural;
11.2 The headings in this document are for reference only
11.3 References to a numbered rule are a reference to the rule bearing the corresponding number in this agreement.
If Distinguished Traveller fails to comply with these Terms and Conditions, we will be responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.